• 2430 Highway 34, Building B - Ste. 22, Manasquan, NJ 08736
  • 24 hrs, 7 days a week
  • 732-450-3690

Home Care FAQs

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  • Frequently Asked Questions

Making a decision about caregiving for a loved one is never easy. To be comfortable with your options, you need answers. We hope the following information is a good start. If your questions aren’t completely answered, call Compassionate Care. We'd be glad to speak with you about your specific family situation.

Q:How long have you been in business?

We have been in business for 35 years.

Q:What kind of home care services do you provide?

Compassionate Care provides live in and extended hourly home care services throughout the state of New Jersey. We will visit you to provide a complete care assessment.

Q:Are your caregivers insured and bonded?

Yes. Every caregiver is a Compassionate Care employee. To help ensure the safety and well being of our clients, we perform a criminal history background clearance and then cover each caregiver with general liability and workers' compensation insurance.

Q:Will I have a choice of which caregiver comes to my home?

Yes. We encourage your involvement in the decision-making process. We have 35 years of experience matching the correct caregiver to your family’s needs and will ensure that you are satisfied with the caregiver selected.

Q:Can I change or discontinue the services my loved one receives?

You can change the number or type of service we provide your loved one whenever it's necessary. We understand the care situation can quickly change, so we're as flexible as possible with your loved one's care. Plus, you're never bound to a long-term contract, so you can discontinue your relationship with Compassionate Care at your discretion.

Q:Are home care services covered by insurance?

Typically long-term care insurance covers services for home health care. We will check with your long-term care insurance provider to determine eligibility.

Q:Do I pay the caregiver directly?

No. You (or an authorized representative) are only invoiced after the completion of services. Usually, this happens weekly. You never have to pay caregivers directly. And you'll never be asked to pay an additional fee to any employee.

Q:How is the privacy of my personal information maintained?

We adhere to all applicable federal and state guidelines related to privacy of personal and healthcare information. This starts once we have a formal services agreement, before a caregiver even comes to your family member's home. The written service agreement stipulates the exact restrictions on the use of your information, which clarifies that even unauthorized individuals will not be given access to information without a client's – or legally authorized representative's – formal consent.